Orthoquest Client Resources

Frequently Asked Questions

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With specialized education and training in foot orthotics and footwear, Canadian Certified Pedorthists help to alleviate pain, abnormalities and debilitating conditions of the lower limbs and feet. As proud members of patients’ healthcare teams, Canadian Certified Pedorthists consult with patients based on a referral from physicians, nurse practitioners and other healthcare providers. The goal of every Canadian Certified Pedorthist is to help patients achieve and maintain proper foot care and lower limb health, and live healthy, active lives. All orthotics and or footwear modifications and custom shoes are proudly designed and manufactured by our Kelowna company! To learn more, read our blog about ‘What is a Pedorthist’ or follow these links to The Pedorthic Association of Canada and Canadian College of Pedorthics to better understand.
During a Pedorthic Assessment, our Certified Pedorthist will discuss your health history, look at the shoes you are wearing, conduct a full gait analysis and biomechanical assessment then discuss with you the best treatment plan to help you Move Well, Be Well, this may include shoe recommendations, over-the-counter or custom orthotics, stretches or exercises to do, and more!
Kinesiologist is a professional designation associated with the assessment of movement, performance, and function; and the rehabilitation, prevention, and management of disorders to maintain, rehabilitate, and enhance movement, performance, and function in the areas of sport, recreation work, exercise, and general activities of daily living. Not to be confused with applied kinesiology, a controversial chiropractic diagnostic method. More information about the BC Association of Kinesiologists (BCAK)
During a Kinesiology Assessment our Kinesiologist will take a full health history, perform a posture assessment, movement screen, strength and flexibility testing to determine your various strengths and weaknesses then discuss with you a treatment plan to help you Move Well, Be Well.
We direct bill for ICBC, Worksafe, RCMP, DVA, NIHB and The Ministry, however at this time we do not directly bill to other private medical plans. If you are looking to get services or products covered under your extended medical plan, it is best to contact your insurance provider before coming to see us in order to confirm your coverage.
If you have an open claim with ICBC we will need to know your claim number, adjusters name, phone, fax and/or email to ensure you are eligible for Kinesiology services. Once, approved, we will contact you to book your initial assessment with one of our Kinesiologist and directly bill ICBC for all appointments. Note, in the unlikely case that you have not received approval prior to your first appointment you must be prepared to pay for your session.
You will need to bring your lawyers name and contact information with written approval that they will be responsible for covering your sessions/product. If you do not have this information you will be responsible for paying for your appointment.
You do not need an appointment to come browse (or try on) our wide selection of shoes! During our regular hours of operation, one of our team members will be more than happy to help you find the perfect pair of shoes. If you wish to pre-browse our selection of shoes or shop later outside of our hours, you can take advantage of our online store where we offer free local pickup and free shipping on orders over $150.
Our return policy applies to retail products (i.e. non-custom products), we offer a 14 day return period on all regular priced items in new condition and in original packaging. All sale items are final sale, socks and bracing items are non-refundable and all services are final.

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